Privacy Policy
Last Updated: April 2024
1. About AutoEZ
AutoEZ (ABN: 56 259 103 352) is committed to ensuring that your personal information is protected. This Privacy Policy explains how we collect, hold, use, and disclose your personal information. By using our services, you agree to the practices described in this policy.
Registered Address: PO BOX 141 Imbil QLD 4570 Australia.
2. Information We Collect
We collect personal information that is necessary to provide our insurance products and services. This includes:
- Name, address, and contact details (email and mobile number).
- Date of birth and gender.
- Insurance/financial history and claims history.
- Vehicle details and information about the risks you want to insure.
- Payment details (bank account or card information).
📱 3. SMS Communications & Mobile Marketing
How We Use the Information We Gather via Mobile
The personal information we collect may be used in one or more of the following ways regarding mobile communications:
- To process and deliver products you purchase from AutoEZ.
- To update you on delivery status or claim progress.
- To provide customer support and respond to inquiries.
- To send marketing communications (only where you have provided consent).
When you register on our website or make a purchase, we may send you promotional materials via email or SMS, only if you have opted in to receive such communications.
SMS Opt-Out and Compliance
AutoEZ Insurance may send transactional and promotional SMS messages. SMS messages are sent only to users who have explicitly opted in via website forms, checkout pages, or subscription forms.
- We do not send unsolicited bulk messages or spam.
- Standard message and data rates may apply depending on your mobile carrier.
- You may opt out at any time by replying STOP to any SMS message.
- For assistance, reply HELP or contact info@autoez.org.
We may use trusted third-party communication providers (such as ClickSend) to deliver SMS messages on our behalf. These providers process data strictly in accordance with data protection regulations and our privacy instructions.
4. Why We Collect Information
We collect your personal information so we can:
- Identify you and conduct appropriate checks.
- Understand your requirements and provide insurance quotes.
- Administer and manage insurance policies and claims.
- Improve our products and strategy through research and analysis.
- Manage complaints and disputes.
5. Security of Your Information
We hold your personal information in secure computer systems and digital records. We take all reasonable steps to protect your information from misuse, loss, and unauthorized access. This includes maintaining technology security products and restricting physical and electronic access to our data.
6. Cookies and Data Tracking
Our websites rely on "cookies" to provide a better user experience. Cookies allow our website to interact more efficiently with your device and track preferences. You can choose to decline cookies in your browser settings, though some features of our site may not function as intended.
7. Accessing Your Information
You have the right to request access to or correction of the personal information we hold about you. If you believe any information we hold is inaccurate, out-of-date, or incomplete, please contact us using the details below.
Contact Us
privacy@autoez.org
Mailing Address
AutoEZ Insurance
PO BOX 141 Imbil
QLD 4570 Australia