Contact Us
Our self-service options put you in control of your policy. You can update almost everything yourself, from changing drivers to updating your payment or contact details.
Send us a message
Quick Self-Service
Frequently Asked Questions
Does AutoEZ have a phone number?
AutoEZ is an online only insurer which means we don't have a phone number or call centres. This allows us to keep offering affordable car insurance.
Don't worry - if you ever have to make a claim and need to talk to someone, there's a dedicated claims team who will help you out once you've lodged your claim online.
How can I update my policy?
Log in to AutoEZ to update your details, add or remove listed drivers, add optional extras, swap your car, download documents, pay your renewal and more.
Need help updating your policy?
- Visit our Help Centre for step-by-step guides.
- You can register a new email online to access your policy.
- Forgotten policy number? Find my policy.
- Forgotten password? Use our online reset tool.
What if I have to make a claim?
You can quickly and easily lodge a claim here. Once you've made your claim, we'll stay in touch with you each step of the way with emails, SMS and status updates. The AutoEZ claims teams are also available 24/7 for any other support.
Does AutoEZ have online chat?
AutoEZ is online-only, which is why we created Buddy, the AutoEZ chatbot. Buddy can help you with all things self-service and give you a hand if you have a general car insurance question.
Ready to chat? Visit our Help Centre and look out for the chat icon in the bottom right-hand corner of the page.